Facets Customer Service
Telphone: 317 595 0400
Hours (EST): Monday thru Friday 9 AM to 5 PM, Sat: 9 AM to 1 PM:

What is the status of my RMA (Return Merchandise Authorization)?
When will a replacement be sent?

Once we have received your returned item in our warehouse it normally takes between 7 to 10 business days to process the RMA. If we do not have a replacement or a suitable alternative to fulfill the RMA, we will notify you. For RMA status inquiries please contact us at
(317) 595-0400.

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