Facets Customer Service
Telphone: 317 595 0400
Hours (EST): Monday thru Friday 9 AM to 5 PM, Sat: 9 AM to 1 PM:

Shipping Policies

Delivery to the contiguous U.S. States:

Delivery to Alaska, Hawaii, Puerto Rico & U.S. Territories:

Please note that UPS cannot guarantee shipping in 2 days to non-contiguous U.S. entities at this time. Facets Medical Dayspa cannot refund orders or file claims with UPS unless it has been longer than 3 business days. We appreciate your patience in this matter.

Delivery to International:

Some international packages may be subject to a customs charge. Any customs charge is determined by the country to which the package is shipped, not by Facets Medical Dayspa. Please check with your local postal service regarding customs charges prior to ordering.

Shipping Days: Monday thru Friday, excluding U.S. federal holidays.

Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to Facets Medical Dayspa and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.
Processing Time: Orders received are processed by the close of business the following day.

Domestic Delivery Time – Standard Shipping: Orders shipped to the western U.S. can be expected within 5 - 6 business days. Orders shipped to the eastern U.S. generally take 1 - 4 business days. All delivery times are estimates. The total time needed to deliver your package may be longer. Facets Medical Dayspa is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

United States Postal Service (USPS) is required for all deliveries to PO Boxes and military addresses and is available without charge; however, please note that USPS does not offer remote tracking of parcels once they've left our warehouse. Therefore, we cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from Facets Medical Dayspa is only used to verify when a parcel has been delivered, and is not used to track packages en route. We highly recommend UPS Ground for all qualifying domestic addresses.
Items that are DOT restricted, including items that are pressurized or flammable, must be shipped via UPS Ground in accordance with the Department of Transportation. DOT restricted items cannot be shipped to Alaska, Hawaii, U.S. territories, military addresses or international customers.

If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email (information@indymedspa.com).

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